FAQ

Our LED screen experts are ready to help with your project details, technical questions, customization requests, or pricing inquiries. Feel free to send us a message, and we will get back to you shortly.

Frequently Asked Questions

We’re here to provide professional advice based on your building facade, stage design, or outdoor project requirements.

What series of LED displays do you offer?

We provide indoor & outdoor fixed LED screens, rental screens, transparent LED, mesh LED, flexible & creative shaped displays for stage, advertising, stadium and XR virtual production.

What’s the protection rating of your outdoor LED screens?

Our outdoor LED products reach IP65 front / IP66 rear, suitable for long-term outdoor use in rain, dust and harsh environments.

Do your products have EU & US certifications?

Yes, all our products comply with CE, RoHS, FCC, and optional UL/ETL certifications to meet EU & US market standards.

Can you customize special shape & size LED displays?

Yes, we support customized arc, circle, curved, creative shape and large-scale engineering solutions.

Are you a manufacturer or trading company?

We are a professional LED display manufacturer with our own factory and R&D team.

What’s your MOQ (minimum order quantity)?

MOQ is 1 set for standard products; we also accept small trial orders for new customers.

Can I get a sample for testing before bulk order?

Yes, sample orders are available for quality verification and on-site testing.

What payment terms do you accept?

We accept T/T, L/C, Western Union and other secure international payment methods.

What’s the production lead time for a standard order?

Normally 7–15 working days for standard products; 15–25 working days for large/custom projects.

Which shipping methods do you provide?

We support sea freight, air freight, express delivery (DHL/FedEx/UPS) as per your requirement.

Do you offer door-to-door delivery service?

Yes, we can arrange door-to-door delivery with customs clearance for most countries.

How is the LED screen packed to avoid damage?

Standard export plywood case with foam protection, safe for long-distance international shipping.

Do you provide installation guide and technical support?

Yes, we offer detailed user manuals, video tutorials, online remote guidance and on-site support if needed.

What’s the warranty period for LED displays?

Standard warranty is 2–3 years; we provide lifelong maintenance and free spare parts support.

What if some LED lamps fail during use?

We provide free replacement modules & spare parts, and guide you to repair on site quickly.

Do you offer after-sales service overseas?

Yes, we have global partners and engineers to support on-site maintenance in major countries.

Didn’t find the information you need?

Reach out to our team directly for personalized support on LED screens.

FAQ